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North America Construction (1993) Ltd. / NAC Constructors Ltd. (NAC) is a multi-discipline, self-performing general contractor in Moriston, Ontario that works on large heavy industrial construction projects.
For many years, NAC managed the processing of over 40 RFTs annually through a hands-on review process. Although thorough, it was extremely time-consuming — and as contract language grew more complex and timelines tighter, a change was needed.
“We knew we needed to change our process,” Don White, Chief Estimator at NAC explained. “We were spending a week or more reviewing every RFT we received, and some weeks we had to review two or three RFTs at a time.”
Reviews took a week or more
Some weeks NAC had two or three 1,000+ page RFTs to process simultaneously under tight deadlines.
Risks were missed under pressure
Each contract held dozens or hundreds of risk items. Tight timelines made it impossible to catch every unfavorable term.
Non-viable RFTs weren’t screened quickly
NAC couldn’t quickly or consistently identify which RFTs weren’t worth bidding on, wasting time on unwinnable projects.
“We were spending a week or more reviewing every RFT we received, and some weeks we had to review two or three RFTs at a time.”
— Don White, Chief Estimator, NAC
NAC wanted to find a contract risk management solution that would save time on reviews, accurately find risks, be easy to use for their entire staff, and support the full project lifecycle — not just contract reviews. They responded to a message from Provision and learned more about the solution.
“Perhaps the biggest benefit we saw Provision could offer was time saved performing front end reviews of tender documents. We saw if it did what it said it did, it would literally save us days of review time.”
— Don White, Chief Estimator, NAC
Provision was plug-and-play. The support team onboarded NAC with three in-person sessions and configured the risk review to target the specific risks NAC cared most about. NAC also built custom risk lists to prevent past disputes from recurring.
“Provision has made contract review more manageable. It’s easier for our estimation team to work through contracts without it taking too much time.”
— Don White, Chief Estimator, NAC
Provision also made managing contract risks more collaborative. It gave NAC a central home for both pre-construction and construction teams. If Provision finds a risk in an RFT, it’s easy to flag it for legal review. If a client raises a dispute during construction, operations can quickly look up the relevant terms and push back when needed.
“Something that would have taken a week to page turn and go through, now it’s being done literally in a couple of days. We can now evaluate unlimited jobs. We can just dump them into the system, run it through our criteria, and by morning know if it’s something we want to pursue.”
As Don at NAC summarizes:
“Provision is a software tool that compliments our tender risk review process. This program offers a thorough analysis of tender documents, identifying potential contract language concerns. We plan to adopt Provision as our comprehensive cradle-to-grave solution for all future projects.”