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Turner Construction is a company based in New York City that delivers a diverse range of large and complex construction projects across the globe.
They complete over 1,500 projects per year across $17 billion of construction, with an experienced and trained staff of 11,000 employees.
Over the last year they realized their method for reviewing contracts was starting to fail them.
“We were receiving contracts with increased complexity,” said Lisa Hickerson, Manager of Business Development for Turner’s projects in the New York marketplace. “At the same time we had to turn them around faster — all while mitigating as many risks as possible.”
They followed a standard manual method to review and revise the contracts they received. That meant:
In addition, multiple team members with different backgrounds and skill sets reviewed each contract, and some were more efficient than others.
The whole process was:
“We wanted to be more efficient and consistent, and to increase accuracy and collaboration across the business development team,” said Lisa. “Our teams just weren’t equipped to find and mitigate risks as effectively as we would like, so we looked for a solution to automate our contract risk reviews.”
That search led to Provision.
Turner reviewed multiple solutions, before they found Provision through LinkedIn. They took a discovery call, where Provision dug into their pain points and goals, and offered a demonstration that included the tool’s AI-driven risk reviews and customizable workflows and checklists.
Ultimately, they chose Provision because it was the best option to:
“We saw that Provision would let all of our team members go through contracts efficiently,” Lisa explained. “We knew we could go through contracts faster, only focus on the big issues that needed attention, and put that time back into the project.”
Turner worked with Provision to integrate the tool into their workflows. This took place over a few steps, with white-glove support from Provision.
By using Provision, Turner has gained powerful new features, including:
In a short amount of time, Provision helped Turner transform their contract risk reviews, and improve the efficiency and effectiveness of their teams.
“We’ve streamlined our process, from inputting a document to finalizing revisions,” said Lisa. “We can move through terms quicker, better understand what each of them mean, and prioritize what needs our attention.”
Using Provision, Turner has generated some big, measurable results:
Yet the quantifiable results only tell part of the story.
Using Provision, Turner has also been able to:
Today, Provision is used across Business Development and legal at Turner’s New York offices. They are looking to expand Provision with more workflows, further refined checklists, and enhanced integrations with tools like Salesforce.
As Lisa at Turner summarizes:
“With Provision we’ve reduced contract review times from three to four hours, to just thirty minutes. This has reclaimed hundreds of hours each year, which lets us focus on what matters most — refining our strategies and better positioning ourselves to win jobs.”