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Cleveland Construction Inc. is a family-owned national commercial contractor that offers a wide range of services and delivers projects in many sectors.
For years, they struggled to review and revise their construction agreements in a timely manner, without missing significant risks.
“We were manually reading and revising documents,” said a representative from Cleveland. “If we were lucky, we got a document with track changes to make it easier. If not, we had to line-by-line compare our version to other versions.”
They created cheat sheets and standard operating procedures (SOPs) to speed up the process, and to look for the risks that mattered most to them.
Yet, their manual review process still:
Took too long
Four to eight hours for a first pass, then more time once it comes back from council.
Took too much attention
Tight timelines and competing projects made focused review hard to protect.
Left risks on the table
Every agreement is different, so no cheat sheet fully closes the gap.
“We realized our process wasn’t working because of human limitations,” said Cleveland. “It’s human nature to get distracted, to lose track of things in the documents, and to need a time-consuming exercise to go through it all.”
Cleveland knew they needed to support their manual review process with a smart, adaptable tool. They began their search.
“I looked at Provision and felt it had pretty much everything I wanted from competitors, and some extra features of its own,” Cleveland explained. “I could quickly see the utility of it, and loved that Provision was willing to hear us and adapt their tool to our needs.”
Cleveland transformed their document review process with Provision. The team:
“Provision has streamlined our contract reviews, saved us countless hours, and reduced our team’s stress,” said Cleveland. “We can understand our risks better, and that lets us move faster and feel confident we caught everything.”
Cleveland’s executive team soon saw the operational value in using Provision.
“Owners of our company are heavily operations focused, and they understand how projects operate more so than about how we assess risk or win work,” said Cleveland. “But I can literally go into Provision right now and show them that, say, the architect hasn’t certified, or a notice letter we received, and that’s where the light bulb goes off for them, like, ‘Oh, this is pretty good’.”
Cleveland now considers Provision a critical and expanding part of their work.
“Provision has become an overhead expense that just makes us better,” said Cleveland. “We’re even starting to use it to win more work and pursue projects where we might not even have a contract yet.”
As Cleveland summarizes:
“With Provision we can get through documents quicker, avoid more problems, navigate situations better, and just keep us out of trouble.”